How to make a complaint

WE ARE COMMITTED TO GOING THE EXTRA MILE WITH OUR CUSTOMERS

If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. We take all complaints seriously and following the steps below will help us understand your concerns and give you a fair response.

 

HOW TO MAKE A COMPLAINT

  • If you are unhappy with any element of the cover we provide or any aspect of our service or have a cause for complaint, please, in the first instance, contact the insurance intermediary that arranged the policy for you.
  • If you are still unhappy after your insurance intermediary has reviewed, then select your insurance product from the following list to show the applicable next step:

Complaint Contacts Per Product - Please click on the appropriate product to see contact information

Master Scheme Number: RKL14283

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27304 – 006476217

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

If you have a complaint regarding a claim:

Please contact Travelers Insurance Company Limited:

    • Post – The Compliance Team, Travelers, One Creechurch Street, Creechurch Lane, London, EC3A 5AF 
    • Email - CustomerRelations@travelers.com
    • Telephone - +44 (0) 203 207 6000

 

For all other complaints:

Please contact the Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: RKL142218

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27299 – 006476212

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/BEA

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

If you have a complaint regarding a claim:

Please contact Zurich Customer Relations Team:

Details of the Zurich internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: RKL80561

If you have a complaint regarding a claim, please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com
  • Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27300 – 006476213

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name

Master Scheme Number: Y154693QBE0124A/CHO

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

Master Scheme Number: RKL212390

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27301 – 006476214

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/CLP

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

Master Scheme Number: RKL80567

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27302 – 006476215

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/CLU

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

  • Please write to NIG at the following address:
    • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
    • Email - complaints@nig-uk.com

    Please include the following details so your complaint can be forwarded to the relevant department:

    • Name
    • Email address
    • Contact number
    • Policy number
    • Claim number (if concern relates to a claim)

    Details of your complaint

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: RKL66681

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27305 – 006476218

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: RKL170895

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27303 – 006476216

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: RKL14279

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27306 – 006476219

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/GUH

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

Master Scheme Number: RKL114801

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27308 – 006476221

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/HOL

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

Master Scheme Number: 28135 - 006482686

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com
    Please include the following details so your complaint can be forwarded to the relevant department:
  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: Y154693QBE0124A/INF

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

If you have a complaint regarding a claim:

Please contact Mac Marine Claims:

Post – MAC Marine Claims Ltd. Suite 26 Alum House (FF), Discovery Court 551-553 Wallisdown Road, Poole, Dorset, BH12 5AG

Email: office@macmarineclaims.com

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27300 – 006477240

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

Master Scheme Number: RKL80561

If you have a complaint regarding a claim, please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com
  • Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: 27307 – 006476220

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

If you have a complaint regarding a claim:

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

  • Weather
  • Theft
  • Accidental Damage
  • Water

If you have a complaint regarding a claim:

Please contact Davies Managed Systems Limited (”DMS”) Customer Relations:

  • Post - PO Box 2801, Stoke on Trent, ST4 9DN
  • Telephone - 01782 339128

For all other complaints:

The Managing Director at Accelerate Underwriting Ltd:

If you have a complaint regarding a claim:

Section One & Two (Property Claims)

    • Post – Complaints, Innovation Property (UK) Limited, Yarmouth House, 1300 Parkway, Whiteley, Fareham PO15 7AE
    • Telephone - 0343 227 7314

Section Three (Liability Claims)

    • Post – Complaints, Kennedys Law, 6 Queen Street, Leeds, LS1 2TW
    • Telephone - 0343 227 7315

 

For all other complaints:

  • The Managing Director at Accelerate Underwriting Ltd:
  • Post – 3rd Floor, 153 Fenchurch Street, London, EC3M 6BB
  • Email – complaints@accelerate-underwriting.com
  • Accelerate Complaint Handling Handout

Accelerate Underwriting Ltd is a specialist Managing General Agent (MGA) offering bespoke / niche Commercial and Personal lines products, all backed by A rated insurers. 3rd Floor, 153 Fenchurch Street, London, EC3M 6BB.

Accelerate Underwriting Limited is authorised and regulated by the Financial Conduct Authority No. 956721 in respect of general insurance business. Registered office: Number One, 1 Vicarage Lane, Stratford, London, E15 4HF. Registered in England under company number 09640934. Calls may be monitored and recorded for quality assurance purposes.